SMS Policy & 10DLC Compliance - Preferred Homes Corp | Preferred Homes Corp

Purpose

This document outlines how Preferred Homes Corp / Preferred Homes Corp obtains client consent to receive SMS notifications about their real estate transactions and mortgage applications, in full compliance with 10DLC, TCPA, and CTIA guidelines.

Types of Messages You May Receive

When you opt in to receive SMS messages from us, you may receive:

Application status updates - Progress on your mortgage application
Document requests - Notifications when we need additional documentation
Rate-lock confirmations - Confirmation of your interest rate lock
Closing date reminders - Important dates and deadlines
Property listings - New properties matching your criteria
Market insights - Updates on market conditions and rates
Exclusive opportunities - Marketing messages and promotional offers

How We Obtain Your Consent

We obtain your express written or verbal consent to send SMS messages through one or more of the following methods:

Method 1: Digital Consent (Web Form)

Message Flow:

Step 1: Form Access

You navigate to our website at preferredhomescorp.com and fill out a form (consultation request, mortgage application, or contact form).

Step 2: SMS Opt-In Checkbox

The form displays an optional, unchecked by default checkbox with the following disclosure:

☐ I agree to receive SMS notifications and marketing texts from Preferred Homes Corp (optional).

"By providing your phone number, you are opting into marketing texts and agree to receive SMS notifications from Preferred Homes Corp. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. We will not share your mobile information with third parties for promotional or marketing purposes. View our Privacy Policy at preferredhomescorp.com/privacy."

Step 3: Checkbox Properties

✓ Optional - NOT required to submit the form
✓ Unchecked by default - user must actively check it
✓ Specific and explicit - separate from other consents
✓ Not buried - clearly visible, not hidden in terms
✓ Marketing disclosure - explicitly states "marketing texts"

Step 4: Confirmation SMS

If you check the box and submit with verified phone, you receive:

"Preferred Homes Corp: Thank you for opting in to receive SMS updates from Preferred Homes Corp! Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. We will not share your mobile information for marketing purposes."

Form Locations:

SMS opt-in checkbox is visible at:

• preferredhomescorp.com - Contact forms
• Consultation request forms
• Mortgage application forms

Method 2: Verbal Consent for Marketing Use Case (Phone or In-Person)

This method uses a double opt-in process as required by carriers for marketing messages.

Message Flow:

How You Contact Us

You may call (786) 227-2868 or visit our office at 1825 NW Corporate Blvd #110, Boca Raton, FL 33431.

Agent Statement

Our representative presents the consent process verbally:

"Would you like to sign up for SMS notifications from Preferred Homes Corp so we can send you application status updates, document requests, rate-lock confirmations, closing reminders, property listings, market insights, and exclusive marketing offers? By providing your phone number to Preferred Homes Corp, you are consenting to receive informational updates and marketing messages via text from us. Message and data rates may apply. Message frequency may vary. You can text HELP for support or more information and STOP to unsubscribe at any time. We will not share your mobile information with third parties for marketing. You can also find our privacy policy and terms of service on our website at preferredhomescorp.com."

Customer Verbal Agreement

Once you agree verbally, your phone number is recorded.

Step 1: Initial Confirmation SMS

You receive an initial confirmation message:

"Preferred Homes Corp: You have agreed to receive SMS updates. Msg frequency varies. Msg&data rates may apply. Reply STOP to unsubscribe, HELP for help. To confirm you also want to receive marketing messages please reply YES"

Step 2: User Replies YES (Optional)

If you reply YES, you receive final confirmation:

"Preferred Homes Corp: Thanks, you have now been subscribed to SMS notifications, including promotions from Preferred Homes Corp. Msg frequency varies. Msg&data rates may apply. Reply STOP to unsubscribe or HELP for help."

Important: If you do NOT reply YES to the marketing confirmation, you will only receive informational messages (application updates, document requests, etc.) and will NOT receive promotional or marketing messages. This double opt-in is required by carriers for marketing use cases.

Method 3: Opt-In by Keyword

Message Flow:

How It Works

We provide a keyword (e.g., "START") and phone number via website, flyer, QR code, business card, or email signature.

Automated Response

When you text the keyword to (786) 227-2868, you receive:

"Preferred Homes Corp: Thank you for opting in to Preferred Homes Corp SMS updates! We will be with you shortly. Msg frequency may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes."

Supported Keywords

START, YES, SUBSCRIBE, JOIN, OPTIN

Method 4: Opt-In by Inbound Message

Message Flow:

How It Works

We provide our phone number (786) 227-2868 via website, flyer, QR code, business card, or email signature.

Automated Response

When you text any message to our number, you receive:

"Preferred Homes Corp: Thank you for your message to Preferred Homes Corp! We will be with you shortly. Msg frequency may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help. We will not share or sell your mobile information for marketing/promotional purposes."

Message Frequency and Rates

Message frequency varies based on your transaction activity, market updates, and promotional campaigns. You may receive approximately 2-8 messages per month.

Message and data rates may apply depending on your mobile carrier plan. Standard text messaging rates apply as per your carrier's plan.

How to Opt Out

You can opt out of SMS messages at any time. We respect your choice and make it easy to unsubscribe.

Opt-Out Keywords

Reply to any of our messages with one of the following keywords to opt out immediately:

STOP

STOPALL

UNSUBSCRIBE

CANCEL

END

QUIT

Opt-out requests are processed immediately. You will receive a confirmation message that you have been unsubscribed from future messages.

Help and Support

Need assistance with our SMS program? We're here to help!

Text for Help

Reply HELP or INFO to any message to receive:

"Preferred Homes Corp: For help, call (786) 227-2868 or visit preferredhomescorp.com. Msg&data rates may apply. Reply STOP to opt out."

Contact Us Directly

Preferred Homes Corp

1825 NW Corporate Blvd #110

Boca Raton, FL 33431

NMLS #2269352

Phone: (786) 227-2868

Email: claudia@yemailhloans.com

Privacy and Data Protection

We take your privacy seriously and are committed to protecting your personal information.

We will not sell or share your mobile phone number with third parties for promotional or marketing purposes
Your SMS data is protected in accordance with our Privacy Policy
All consent records are stored securely in our CRM system with timestamps
Records are retained indefinitely to meet regulatory requirements

Regulatory Compliance

Our SMS program complies with all applicable federal and state regulations:

10DLC (10-Digit Long Code) Requirements

All campaigns are registered with mobile carriers and comply with carrier-specific requirements for business messaging.

TCPA (Telephone Consumer Protection Act)

Express written consent is obtained before sending marketing messages. Consent is not a condition of purchase or service.

CTIA Guidelines

We follow industry best practices for mobile messaging, including clear opt-in procedures and easy opt-out mechanisms.

NMLS Requirements

All communications meet record-keeping and disclosure requirements for mortgage communications.

CFPB Regulations

Consumer protection standards for financial services communications are strictly followed.

Important Notice

✓Consent to receive SMS messages is not a condition of purchase or obtaining services from Preferred Homes Corp
✓You may still use our services even if you choose not to opt in to SMS communications
✓You can opt out at any time without affecting your service or relationship with us
✓All opt-in methods are compliant with 10DLC, TCPA, CTIA, and carrier requirements

Consent Documentation

We maintain detailed records of all SMS consent obtained through digital, verbal, keyword, and inbound message methods. Each consent record includes:

Date and time of consent
Method of consent (web form, verbal, keyword, inbound)
Phone number provided
Confirmation message sent
CRM record identifier

These records are stored indefinitely to meet TCPA, CTIA, 10DLC, NMLS, and CFPB requirements.

Related Policies

For more information about how we handle your data, please review: